One of the most stressful aspects of moving home is the possibility that, having worked hard to find the right property and find a buyer for your existing home, the buyer then suddenly pulls out and breaks the chain. It can be costly and jeopardise the purchase of the home you want. This nearly happened to Suzanne Read and Rhys Evans and their family.
The couple had already set their heart on a brand new home at Vision, the Redrow Homes development that is the centrepiece of the Devonport regeneration scheme near Plymouth, when their buyer pulled out of the purchase of their home in nearby Keyham. They thought they may lose the chance to purchase the ‘Raleigh' house type they had chosen until they found out about Redrow's part exchange option.
"When the buyer for our existing home pulled out, Part Exchange saved the day. It was brilliant - with no third-party it was very straightforward and ran a lot smoother than a traditional exchange. Part Exchange has worked really well for us and we'd encourage other people to find out more."
Suzanne and Rhys had already seen the benefits of buying a brand new home, especially one so close to their last property. "We first visited Vision because we had outgrown our house and desperately needed a larger property," explains Suzanne. "We were looking in the same area as we loved the community and didn't want the children to move schools. We also decided on a new build so we didn't need to do anything to it, we were sick of the constant repairs to our 100-year-old home. In addition, we wanted to be within walking distance of the children's school so our commute would be as easy as possible and we wouldn't have to rely on cars or public transport. We feel we have found what we were looking for in our new home and we couldn't be happier."
The couple are delighted that they were able to secure the large family home they wanted and equally pleased about how easy it was, thanks to the efforts of the Redrow team. "Redrow's customer service was fantastic," says Suzanne. "They looked after us during the whole process and were extremely helpful. The sales team, Catherine and site manager Andy in particular have been brilliant, any queries we've had have all been resolved promptly and we still go to her now with any questions that we have - after-care certainly isn't an afterthought. Redrow has been excellent and we would recommend them to everyone."
Emma Solman, area sales manager for Redrow (South West), says: "Unfortunately Suzanne and Rhys's story is fairly common as many people are struggling to sell their properties. We are proud to be able to help house-hunters like them to fulfil their ambitions of owning their dream home and were more than happy to go the extra mile to help Suzanne and Rhys in their hour of need.
"Part Exchange is an appealing solution for movers like Suzanne and Rhys who are struggling to find a buyer. After a Redrow Part Exchange evaluation of your existing property, you could receive an offer within 48 hours so you can move virtually straight away, without the worry of lengthy chains. We encourage homebuyers to find out more about this great initiative, it could help make your move into your dream Redrow home hassle-free."